COVID-19 Updates

Please take care & be safe.

Current domestic and international delivery delays

5 May 2020

Our Warehouse continues to process orders daily, however Australia Post are experiencing significant delivery delays in their network. These are due to limited flights, social distancing requirements and a substantial increase in parcel volumes.
 
Normal delivery times can't be guaranteed.
 
To date, all deliveries have arrived, some a little later than others.
 
Thanks for your understanding.
 

Australia Post update

Estimated international delivery speeds

17 July 2020

We have updated our Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change. We recommend you check this website regularly to read the most up to date Estimated Delivery Times.

There are still delays to all destinations because of the impacts of COVID-19 on airline capacity and in-country delivery impacts. We are working hard to improve our end to end service delivery times. Please note that time in customs is not included in our estimate and is outside of Australia Post control.

Zone

Express parcels

Standard parcels

Economy parcels

Zone 1

New Zealand*

 

3-9 business days

 

5-12 business days

 

Suspended

Zone 2

China

 

6-10 business days

 

8-13 business days

 

Suspended

Zone 3

Japan

 

8-14 business days

 

10-20 business days

 

Suspended

Korea

 

8-14 business days

 

10-20 business days

 

Suspended

Singapore

 

4-8 business days

 

7-13 business days

 

Suspended

Hong Kong

 

4-8 business days

 

7-13 business days

 

Suspended

Indonesia

 

9-14 business days

 

13-17 business days

 

Suspended

Malaysia

 

6-12 business days

 

13-17 business days

 

Suspended

Thailand

 

5-9 business days

 

8-13 business days

 

Suspended

Zone 4

USA^

 

7-20 business days

 

10-25 business days

 

Suspended

Canada

 

7-20 business days

 

10-25 business days

 

Suspended

Zone 5

Pacific Islands

 

Suspended

 

12-16 business days

 

Suspended

Zone 6

UK

 

6-10 business days

 

9-15 business days

 

Suspended

Ireland

 

10-16 business days

 

12-18 business days

 

Suspended

Zone 7

Major Europe

 

7-13 business days

 

9-20 business days

 

Suspended

Zone 8

See zones list

 

8-18 business days

 

9-25 business days

 

Suspended

Zone 9

See zones list

 

8-18 business days

 

9-25 business days

 

Suspended

^ Please note: The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.

Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

* Items arriving in the Auckland port are currently experiencing processing delays due to the increase in ecommerce volumes from USA, UK and Australia. Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.