Update from our Australian Warehouse

3 September 2021

Australia Post will temporarily pause all Parcel Post collections from eCommerce retailers in NSW, ACT and VIC – from 7am Saturday 4 September until 7am Tuesday 7 September. Collections will continue in all other states and territories.

This temporary measure will allow us to responsibly clear record parcel volumes in parts of our network impacted by COVID-19. The safety of our people is our highest priority, and this will help ensure volumes are kept to a safe and manageable level. Our team will continue with processing across the weekend in these areas.

2 September 2021

This following message is from our Warehouse in Western Sydney. 

Dear Valued Client, Please be advised that we are facing up to a week delay in order processing due to Covid related staff shortages & restrictions.

We are also experiencing a significant increase in client queries. We are working through these but please allow 24 hours for a response. Your patience & understanding is appreciated.

24 August 2021

The Warehouse that ships our orders in located in Western Sydney. As you are aware, the situation in Sydney continues to worsen. Over the last 7 weeks of lockdown, despite the restrictions, the Warehouse has managed to process and ship orders in a timely manner. Staff are operating 12 hours a day, 7 days a week.

Your business is extremely important to us and we appreciate your understanding and patience. We will continue to do our very best to ship your orders as quickly as possible, however there may be delays.

Update. Australia Post information

9 August 2021

Please either follow this link or paste it into your url to find restrictions affecting Australia Post's services both Nationally and Internationally.

https://auspost.com.au/service-updates/how-lockdowns-are-affecting-our-services

https://auspost.com.au/service-updates/why-covid-19-may-cause-delivery-delays

Update on Australia Post operations for Melbourne

10 August 2020

Dear Bronwyn,

As you know, earlier this week Victorian Premier, Daniel Andrews, announced that stage 4 restrictions will apply across Melbourne until 13 September 2020.

We continue to work with the Victorian Government during this difficult time, to ensure our community receive the essential services and items they need in a timely fashion.

Australia Post has been classified a "Permitted Work Premise" so we can continue to operate with on-site operations but with some clear restrictions.

Whilst our Post Offices are confirmed to remain fully open, you may have heard the Victorian Government restrictions will require us to reduce our workforce in our operations and deliveries network by one-third. At this stage, this requirement will be effective from 11.59pm Sunday 9 August 2020.

We are prepared in our sites to meet weekend requirements and will use this time to progress our contingency planning and adapt our operations to deliver the best possible service for our customers over this restricted period.

Our priority is always the safety of our people and the community, and we're closely following Australian Government advice on managing COVID-19 in all our facilities and our delivery network.

I want to reassure you we are currently working very closely with the Government on this and will keep you updated once our position is confirmed.

Thank you for your ongoing support and patience during these challenging times.

Stay safe,

Gary Starr
Executive General Manager,
Business, Government and International