COVID-19 Updates
Please take care & be safe.
Current domestic and international delivery delays.
5 May 2020
Australia Post update
Estimated international delivery speeds
17 July 2020
We have updated our Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change. We recommend you check this website regularly to read the most up to date Estimated Delivery Times.
There are still delays to all destinations because of the impacts of COVID-19 on airline capacity and in-country delivery impacts. We are working hard to improve our end to end service delivery times. Please note that time in customs is not included in our estimate and is outside of Australia Post control.
|
Zone |
Express parcels |
Standard parcels | Economy parcels | |
|---|---|---|---|---|
|
Zone 1 | New Zealand* |
3-9 business days |
5-12 business days |
Suspended |
|
Zone 2 | China |
6-10 business days |
8-13 business days |
Suspended |
|
Zone 3 | Japan |
8-14 business days |
10-20 business days |
Suspended |
| Korea |
8-14 business days |
10-20 business days |
Suspended |
|
| Singapore |
4-8 business days |
7-13 business days |
Suspended |
|
| Hong Kong |
4-8 business days |
7-13 business days |
Suspended |
|
| Indonesia |
9-14 business days |
13-17 business days |
Suspended |
|
| Malaysia |
6-12 business days |
13-17 business days |
Suspended |
|
| Thailand |
5-9 business days |
8-13 business days |
Suspended |
|
|
Zone 4 | USA^ |
7-20 business days |
10-25 business days |
Suspended |
| Canada |
7-20 business days |
10-25 business days |
Suspended |
|
|
Zone 5 | Pacific Islands |
Suspended |
12-16 business days |
Suspended |
|
Zone 6 | UK |
6-10 business days |
9-15 business days |
Suspended |
| Ireland |
10-16 business days |
12-18 business days |
Suspended |
|
|
Zone 7 | Major Europe |
7-13 business days |
9-20 business days |
Suspended |
|
Zone 8 | See zones list |
8-18 business days |
9-25 business days |
Suspended |
|
Zone 9 | See zones list |
8-18 business days |
9-25 business days |
Suspended |
^ Please note: The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.
Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.
We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.
* Items arriving in the Auckland port are currently experiencing processing delays due to the increase in ecommerce volumes from USA, UK and Australia. Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.