COVID-19 Updates

Please take care & be safe.

Current domestic and international delivery delays

Update from our Australian Warehouse

3 September 2021

Australia Post will temporarily pause all Parcel Post collections from eCommerce retailers in NSW, ACT and VIC – from 7am Saturday 4 September until 7am Tuesday 7 September. Collections will continue in all other states and territories.

This temporary measure will allow us to responsibly clear record parcel volumes in parts of our network impacted by COVID-19. The safety of our people is our highest priority, and this will help ensure volumes are kept to a safe and manageable level. Our team will continue with processing across the weekend in these areas.

2 September 2021

This following message is from our Warehouse in Western Sydney. 

Dear Valued Client, Please be advised that we are facing up to a week delay in order processing due to Covid related staff shortages & restrictions.

We are also experiencing a significant increase in client queries. We are working through these but please allow 24 hours for a response. Your patience & understanding is appreciated.

 

24 August 2021

The Warehouse that ships our orders in located in Western Sydney. As you are aware, the situation in Sydney continues to worsen. Over the last 7 weeks of lockdown, despite the restrictions, the Warehouse has managed to process and ship orders in a timely manner. Staff are operating 12 hours a day, 7 days a week.

Your business is extremely important to us and we appreciate your understanding and patience. We will continue to do our very best to ship your orders as quickly as possible, however there may be delays.

 

Update. Australia Post information

9 August 2021

 

Please either follow this link or paste it into your url to find restrictions affecting Australia Post's services both Nationally and Internationally.

https://auspost.com.au/service-updates/how-lockdowns-are-affecting-our-services

 

https://auspost.com.au/service-updates/why-covid-19-may-cause-delivery-delays

 

Update on Australia Post operations for Melbourne

10 August 2020

Dear Bronwyn,

As you know, earlier this week Victorian Premier, Daniel Andrews, announced that stage 4 restrictions will apply across Melbourne until 13 September 2020.

We continue to work with the Victorian Government during this difficult time, to ensure our community receive the essential services and items they need in a timely fashion.

Australia Post has been classified a "Permitted Work Premise" so we can continue to operate with on-site operations but with some clear restrictions.

Whilst our Post Offices are confirmed to remain fully open, you may have heard the Victorian Government restrictions will require us to reduce our workforce in our operations and deliveries network by one-third. At this stage, this requirement will be effective from 11.59pm Sunday 9 August 2020.

We are prepared in our sites to meet weekend requirements and will use this time to progress our contingency planning and adapt our operations to deliver the best possible service for our customers over this restricted period.

Our priority is always the safety of our people and the community, and we're closely following Australian Government advice on managing COVID-19 in all our facilities and our delivery network.

I want to reassure you we are currently working very closely with the Government on this and will keep you updated once our position is confirmed.

Thank you for your ongoing support and patience during these challenging times.

Stay safe,

Gary Starr
Executive General Manager,
Business, Government and International

5 May 2020

Our Warehouse continues to process orders daily, however Australia Post are experiencing significant delivery delays in their network. These are due to limited flights, social distancing requirements and a substantial increase in parcel volumes.
 
Normal delivery times can't be guaranteed.
 
To date, all deliveries have arrived, some a little later than others.
 
Thanks for your understanding.
 

Australia Post update

Estimated international delivery speeds

17 July 2020

We have updated our Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change. We recommend you check this website regularly to read the most up to date Estimated Delivery Times.

There are still delays to all destinations because of the impacts of COVID-19 on airline capacity and in-country delivery impacts. We are working hard to improve our end to end service delivery times. Please note that time in customs is not included in our estimate and is outside of Australia Post control.

Zone

Express parcels

Standard parcels

Economy parcels

Zone 1

New Zealand*

 

3-9 business days

 

5-12 business days

 

Suspended

Zone 2

China

 

6-10 business days

 

8-13 business days

 

Suspended

Zone 3

Japan

 

8-14 business days

 

10-20 business days

 

Suspended

Korea

 

8-14 business days

 

10-20 business days

 

Suspended

Singapore

 

4-8 business days

 

7-13 business days

 

Suspended

Hong Kong

 

4-8 business days

 

7-13 business days

 

Suspended

Indonesia

 

9-14 business days

 

13-17 business days

 

Suspended

Malaysia

 

6-12 business days

 

13-17 business days

 

Suspended

Thailand

 

5-9 business days

 

8-13 business days

 

Suspended

Zone 4

USA^

 

7-20 business days

 

10-25 business days

 

Suspended

Canada

 

7-20 business days

 

10-25 business days

 

Suspended

Zone 5

Pacific Islands

 

Suspended

 

12-16 business days

 

Suspended

Zone 6

UK

 

6-10 business days

 

9-15 business days

 

Suspended

Ireland

 

10-16 business days

 

12-18 business days

 

Suspended

Zone 7

Major Europe

 

7-13 business days

 

9-20 business days

 

Suspended

Zone 8

See zones list

 

8-18 business days

 

9-25 business days

 

Suspended

Zone 9

See zones list

 

8-18 business days

 

9-25 business days

 

Suspended

^ Please note: The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.

Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

* Items arriving in the Auckland port are currently experiencing processing delays due to the increase in ecommerce volumes from USA, UK and Australia. Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.