- Shipping / Returns
Shipping / Returns
Express Shipping from Sydney, Australia
National customers. We send your order as quickly and cost effectively as possible. Most products will be shipped within 1 business day by Australia Post eParcel service from our Sydney Warehouse.
Each parcel carries with it a barcode, which is scanned during the delivery process so you can track exactly where your parcel is. To track the status of your parcel click https://auspost.com.au/parcels-mail/track.html#/track Enter the tracking code that has been emailed to you. The parcel will be delivered to your door where you will be required to sign for it.
Should you opt for unsigned delivery it is at your risk.
If no one is available to receive delivery you can use the Australia Post website (see above) to determine if it has arrived at your local Australia Post Office where you can simply go and collect it.
Australia Post hold uncollected items for approximately 7 days before returning to sender. We are not responsible for unclaimed items. We are not liable for return postage costs of unclaimed items. Return costs are at the buyers expense.
You will receive your parcel within 2 -7 working days after shipment, depending where you live.
If delivery details are incorrect or delivery email address is incorrect or blocked by clients spam filters or unable to be delivered due to reasons beyond standard delivery expectations or delivery details are changed once an order has been processed and is with a third party carrier we are not responsible for non-delivery and any return delivery charges will be deducted from any refund.
International customers will receive orders from the nearest warehouse, dependent upon item availability. We select the most cost effective and guaranteed service and dispatch within 48 hours of receiving orders. We can ship to virtually any address in the world.To calculate shipping costs: add product to cart and then click on "Estimate Shipping" and follow prompts.
Please note that there are restrictions on some international destinations where guaranteed delivery cannot be accessed. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Any time frames stated on the web site for delivery of any goods, services or information are estimates only and we do not guarantee or promise delivery within the stated time frames.
We will try our best to get all products to you as fast as possible.
Many postal services hold uncollected items for approximately 7 days before returning to sender. We are not responsible for unclaimed items. We are not liable for return postage costs of unclaimed items. Return costs are at the buyers expense.
Customs Duty and Sales Tax
Any Customs charges or sales taxes upon entry to you country are excluded from our prices. Should you be charged customs/sales tax they are at your expense.
Please contact us if your order is faulty or incorrect.
We want your satisfaction and recommendation.
Returns must be authorised with our office before sending to the warehouse. Contact us by email or telephone and lodge your intention to return and we will send you a return address label.
firstname.lastname@example.org 02 5620 5905
You may return most new, unopened items within 30 days of delivery for a full refund, excluding shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We are unable to refund used or damaged items, items that are simply the wrong size, wrong colour or items not returned in their original packaging in a manner suitable for resale. If the item is returned in a damaged or unsuitable for resale manner we will charge a restocking fee of 50% of the items cost.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
We refund your money on returned unclaimed parcels less costs incurred by us.